Question 1

How do I create my first digital business card?

Accepted Answer

After signup, click Create Card in your dashboard. Enter your details, choose a design, and your card is ready to share via QR code or NFC tap.

Question 2

How do I share my digital card?

Accepted Answer

You can share via QR code (scannable with any phone camera), direct link, or NFC tap if you have a VisiPass NFC card.

Question 3

Can I update my card after creating it?

Accepted Answer

Yes, changes update instantly everywhere. Anyone who scans your card always sees your latest info.

Question 4

How does NFC work?

Accepted Answer

Your NFC card contains a chip that transmits your profile URL when tapped. No app required for the person receiving it.

Question 5

My NFC card is not working. What do I do?

Accepted Answer

Ensure NFC is enabled on the receiving device. On iPhones, hold the card near the top. Android: near the back center. If issues persist, contact support.

Question 6

Can I reprogram my NFC card?

Accepted Answer

Yes, update your profile and the card link automatically points to your new info.

Question 7

How do I upgrade to Pro?

Accepted Answer

Go to Settings > Plan and choose the Pro plan. Payment is processed securely via Stripe.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes, cancel anytime in Settings > Plan. You keep Pro features until the end of your billing period.

Question 9

How do I get a refund?

Accepted Answer

Contact us within 14 days of payment via the contact form.

Question 10

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. All your data will be permanently removed.

Question 11

What data does VisiPass collect?

Accepted Answer

We collect your profile info and contact interactions. See our privacy policy for details.

Question 12

Can I download my data?

Accepted Answer

Yes, go to Settings > Account > Download my data to export everything as JSON.

Question 13

Who can see my card?

Accepted Answer

Anyone with your card link or QR code. You control what information appears on your card.

How can we help?

Getting Started

NFC Cards

Account & Billing

Privacy & Data

Still have questions?